I ordered several products eyelashes, glue, liquid eyebrow pencil, face powder, eyelash applicator, and bamboo handle makeup brushes. All arrived in excellent condition in a timely manner. The website is a bit hard to follow post order but I was able to find out that tracking order does not work if you order powders and liquids. This said I would use them again mostly as they come by Canada Post. I was not charged any duties. Some of the products are in the Chinese language but most have simple picto-grams that you can follow through on.