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Leslie B.

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1 Review by Leslie

Banggood

  • Banggood

“Horrible Experience”
4/27/16

Clothing arrived late, the sizing is inconsistent and not accurate, the quality is cheap. Trying to return items is a nightmare. They require PICTURES of the items before they approve return and the cost of returning items to China prohibitive - good money after bad. To top it

"With the parcel you could a leave massage about the order ID, SKU number and the problem of the items. Would you mind giving the Post office receipts, photo of the parcel, the tracking number and track website to us?"

Are they NUTS? How many times do I have to include the reason they are bing sent back and I'n NOT sending them MY post office receipts.

I should have look at reviews BEFORE I ordered. DOn't use BangGood they are BangBad.

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Helpful  (6)
Thank you
Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Leslie B,

Sorry for the situation you met in Banggood.And about our return policy, you can know more in this link: https://www.banggood.com/help-search-k-?search=return

W

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Leslie B.
Sorry for the situation you met in Banggood.And about our return policy, you can know more in this link: https://www.banggood.com/help-search-k-?search=return

We suggest our customer to contact our customer service before returning the item, or we will refuse to deal with it.

Please send the item back according to our return policy. If it cost too much custom duties or the parcel is not trackable via tracking number and customer name, we will reject your return parcel by express.

Please remember to include a note in your package indicating the following details:

Your order number;
SKU numbers returned and quantity;
A short description of the problem(s) of the defective item(s).
This note will help expedite the processing time for you.

Banggood reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section of our website.

If there are any further inquiries, please contact our Customer Service team for more information.

Best regard,

Banggood Team

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