I ordered shoes for my daughter's graduation. The ones received were the wrong colour and the wrong size and the company could not guarantee to dispatch a replacement in time, so I returned for a refund, however the refund did not include the shipping cost, leaving me £3 out of pocket for the company having dispatched the wrong item. I took this up with Pink Boutique and Paypal as this is against the Consumer Rights Act which states a buyer should not be out of pocket where a company has failed to supply the correct goods. I notice a lot of people are saying the same on here about being charged to return incorrect items, so challenge this if you are charged for returning faulty/wrong items. This link may be helpful: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act. I have been told I am getting a full refund.
Hi Lesley,
Please accept our deepest apologies for this.
We will check this with our warehouse to ensure that this does not happen again.
I can confirm that you should have received a full refund for this and I'm pleased to hear that this has now been rectified for you.
If there is anything else I can help you with, please drop us an email at customercare@pinkboutique.co.uk so that we can assist you further.
Team PB xx