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Lesley G.

Contributor Level

Total Points
164

2 Reviews by Lesley

  • Pink Boutique

11/16/18

I ordered shoes for my daughter's graduation. The ones received were the wrong colour and the wrong size and the company could not guarantee to dispatch a replacement in time, so I returned for a refund, however the refund did not include the shipping cost, leaving me £3 out of pocket for the company having dispatched the wrong item. I took this up with Pink Boutique and Paypal as this is against the Consumer Rights Act which states a buyer should not be out of pocket where a company has failed to supply the correct goods. I notice a lot of people are saying the same on here about being charged to return incorrect items, so challenge this if you are charged for returning faulty/wrong items. This link may be helpful: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act. I have been told I am getting a full refund.

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Team P. – Pink Boutique Rep

Hi Lesley,

Please accept our deepest apologies for this.

We will check this with our warehouse to ensure that this does not happen again.

I can confirm that you should have received a full refund for this and I'm pleased to hear that this has now been rectified for you.

If there is anything else I can help you with, please drop us an email at customercare@pinkboutique.co.uk so that we can assist you further.

Team PB xx

  • Booking.com

8/3/14

We booked two family rooms through Booking.com in B&B in Hythe, Kent to attend a social event. Reviews on Booking.com were fairly good. Arrived to find our rooms double-booked and were offered no alternative, despite have received email confirmation of booking and having checked the previous day by phone. Ended up returning to Devon same night as other venues full, leaving our weekend ruined and two extremely exhausted children. Read reviews on Tripadvisor.co.uk to discover many other guests put in the same situation as us, and those that have managed to stay at same B&B have posted terrible reviews.

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Bookingcom T. – Booking.com Rep

Hello Lesley,

I'm very sorry to hear about this. I would like to investigate what happened with your reservation. Could you please provide your Booking.com confirmation number so I can investigate the booking?

Regards, Brian
Booking.com Customer Service Team

Lesley Has Earned 4 Votes

Lesley G.'s review of Booking.com earned 2 Very Helpful votes

Lesley G.'s review of Pink Boutique earned 2 Very Helpful votes

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