Lesley c.

This was my first time shopping with Ali Express or dealing with any international company and it was my worst experience ever. I ordered this supposedly brazilian hair from Celebrity Hair Products Co., Ltd. The sellers name is Anna Zhao. It cost me $270. That was the most I ever paid for human hair and I was very excited about my purchase. The order arrived about 5 days after I had place my order. I was impressed by that, but when I opened the package, I was extremely disappointed. It wasn't human hair at all and it looked nothing like what was on the picture that attracted me. Honestly, if I had gone to a shop and seen that same hair, I wouldn't pay $10 for it. I tried to file a claim through Ali express, but was told to contact the seller which I did. The seller told me not to worry, but to go and return it through the post office and to say it was only worth $10. When I went to return it, I realized that in order to get delivery confirmation, I had to spend at least $70. That $70 I knew I wasn't going to get back. I decided to go with regular shipping which could only be tracked up to the point where it left the U.S. Once out, there is no tracking information available. I was able to track it until it left Chicago. Now, the seller claims that he did not receive the package. His only explanation is that the tracking information only ends in Chicago. Not only have I lost $270 but also $30 for the shipping, a total of $300. I tried to contact Ali express and they told me that they cannot do anything about it. I needed to contact the seller. I should have filed a claim within a few days of receiving the package. Of course, I tried doing that and was told to first contact the seller to try to sort it out. I am warning all Ali express shoppers, you have little or no buyer protection. Beware of this website