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I was sending an email last week to Alibaba to claim that Runshine was supplying me a Log Spitter 5.5 HP diesel / 20 Ton while I prepaid to order a 30 Ton 9.5HP diesel. I detected this very late after contacting the manufacturer of the diesel engine Lifan. They confirmed me that I received from Runshine a much lower powered engine and oil pump was also only 11GPM instead of 16GPM. Nobody at Alibaba gives me answer or make proposal to resolve the problem or to refund the higher price I paid for
Leo V.'s review of Alibaba earned a Very Helpful vote
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Dear Leo,
This is Echo from Alibaba International Service. I am sorry to learn about your unhappy experience with one of our suppliers. And with the current information, I am sorry that I cannot locate a matching account nor a matching complaint case in the database.
Therefore, if you have not submitted a case to us, you are suggested to submit it via the Complaint Center at: http://channel.alibaba.com/complaint/home.htm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
We will do our best to assist you accordingly. I sincerely hope your problem to be sorted out soon.
Regards,
Echo
Alibaba International Customer Service