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Leodegar B.

Contributor Level

Total Points
81

1 Review by Leodegar

  • Lazada

11/25/15

I ordered two pieces of Musclepharm 4lbs Proteinpowder(order number *******), but when I got the parcel from the LBC delivered on the 23rd of November 2015 there was only one piece inside the parcel. So I immediately wrote to the Lazada customer service. First I got a response, that I have to wait for my second item, which is not logical at all, because why should one and the same marketplace send 2 parcels with one item each. So I wrote them again and I got the answer that I should send them a proof about my claim. How to proof somebody that something is not there? Luckily the parcel I got is so small, that obviously 2 of the same items won´t fit inside. On the LBC paper was also written the number of items(1) and the weight(3) which would be insufficient for 8lbs (2 times 4lbs). This explanation together with pictures of everything I sent to Lazada. Since that I got no more response. I wrote them several more times, but it seems that I get ignored. Normally the customer should be protected from the sellers, but here it seems, that they just don´t care. I´m planning already to write a complaint to the DTI Customer Protection Group because this is ridiculous. I already paid for my products, got only half of it delivered and then when I write a complaint I get ignored. I have rights as a customer.

Update 1/12/2015
Since Lazada is not answering any of my emails, and did not call me back on Sunday as they promised, I will write here again. I still got no news from Lazada about my missing item of order #*******. I´m patiently waiting since Sunday, but they don´t care again. I´m honestly already fed up wasting my time with Lazada customer service. I will, and that is a promise, hand all my emails and the whole incident over to the DTI next week if nothing happens, because this is a joke. It is a very simple issue. I got sent just one piece instead of two that I ordered and Lazada cannot even handle such a minor incident!

Update 15/12/2015
I never heard from Lazada again and I´m very disappointed of this company. I will never recommend this website to anyone. This is company is a disaster. Stay away from it. I learned my lesson the hard way and I hope my experience will save other people from making the same mistake to buy there.

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Lazada P. – Lazada Rep

Thanks for taking our call, Leodegar. We have already sent a follow up email to our Logistics Dept. and Partner Support team to prioritize your concern. Rest assured that once we have their response, we'll call you again. Good day!

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