I first ordered an aeg from the site, the batteries were cheap and did not last long. I had to pay the return shipping back to the company which was $30 dollars. Instead of buying another aeg I bought a condor phantom soft shell jacket. The box came what looked like it had been stepped on, and when I took the jacket out of the box, it was not wrapped in any sort of plastic, the sales tags were missing, the neck tag had been wripped off, and it look like somebody had already used and washed the jacket. Buy from this company if you want crappy products and horrible costumer service.
Leo,
I see that you have already called us, and we are working on your issue. In this case, it looks like the items were damaged in shipment. Rest assured we will get this taken care of for you. To your point, we do not sell used merchandise as new, and all used items are listed as "certified pre owned". Let us know if you have any other questions!