Lenore F.

I ordered a charger specific for my make and model laptop. Of course, it did not fit. They had me take and send numerous pictures of my laptop, adapter and pins from my adapter and the one they sent. They said they did not carry one that would fit my laptop and had me return it. I did receive a refund but they would NOT reimburse my return shipping costs - said it was my responsibility to make sure the item was the correct one. When I pointed out that according to their listing this was the correct one, that they had sent me the wrong one, they replied they had no "extra"(?) money to give me for a refund and offered me a meager 5% discount on a future purchase. Seriously?! This was a HUGE hassle, I wasted weeks of time over this nonsense and am still out the shipping and have no charger. GRrrrrr!