Lenka H.

Horrible customer service, terrible return policy, unresponsive CS reps, the chat and the phone line was literally put on automated voicemail over the entire Holiday season as they cannot handle the volume and clearly have zero customer service skills. They are in it to screw with people's money not to make others happy for Holidays. Just about everything I ordered arrived late, one item got held at a sorting facility for two weeks before I received it... and did I get an answer from someone letting me know that they will send a replacement or credit my account? NO! One item arrived defective and they will not replace it. I have returned one item within 7 day return policy to the address on their packing slip and they failed to even confirm they received it even though I have a tracking number as a valid proof. It looks like I paid for an item that I do not own and will never see my money back plus I covered the shipping costs - because they needed an RA, which I tied to obtain but with their phones and chat not working at that time... what can you do? Furious and just will try to find the items I cannot return any longer a good home. Please, whatever you do, do not buy from them. It seems like a fraudulent operation.