I booked a room in London £40 for two nights, in May. I thought I had a great Bargain (and it wasn't a typo) because there were various other prices available and that price was also available in June so I booked it twice (May and June) and cancelled a pre-booking for another hotel I had booked in June at £50 per night.
I had an email this week to say that the (£40) price was wrong and that I had to pay £120 per night or have it cancelled. Now, (if) I chose to re-book the other cheap hotel, I can't because its fuly booked so now I'd be even more out of pocket.
2ndly. Booking. Com state Best Price Guaranteed
You are getting the lowest possible price at the time of booking – guaranteed.
Not only that but on the T & C's it sstates: By making a reservation through Booking.com, you enter into a direct (legally binding) contractual relationship with the accommodation provider at which you book.
So what's that all about?
Hello Lee,
I am sorry to hear of this. I would like to look into this matter further for you. Can you please provide me with your booking number?
Regards, Keara
Booking.com Customer Service Team