Lee M.’s Reviews of Freelancer & more

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Freelancing

“Downgraded my account and they decided to hold all future payments”

10/6/15

I own small business and I used to be a regular user of Freelancer.com. Over the past two years I have paid for over 20 projects.

Two months ago I downgraded my account from one of the paid memberships.

Since then I have been able to release any payments without providing Freelancer with unnecessary ID.

I have an open project with over $2,000 sitting in milestones. The freelancer wants to paid but I am unable to release the payment. I am using my PayPal account (the very same one I have used 20+ times with them.) and they still ask for more ID.

Now I am forced to contact PayPal for a refund and pay the freelancer separately.

Advice for anyone thinking of using Freelancer - DO NOT. They have their hand in your pocket at every opportunity, the support staff are arrogant and horrible PLUS there are much better outsourcing platforms around. I really REALLY recommend avoing at all costs.

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Thank you

Jielyn L. – Freelancer Rep Over a year old

Hello, Lee. We understand your concern and apologies if this has caused you inconvenienec. However, please understand that these protocols are implemented to give all our users a secure workplace. This, I believe, has been explained via tickets HTG-935-62581 and QIJ-555-93865. Thank you for your understanding. Take care!