LEE D.

I will never ever again use VUDU... I signed up with VUDU last year and received a coupon code. I then used it to watch a movie. With in less than a minute I realized that I've already seen the movie so I then immediately turned it off and called VUDU to see if there was anything that can be done since I didn't watch the movie. I was advised that they would give me the credit back to my acct. Since I didn't watch the movie. I was very pleased to hear this. I really don't use VUDU often so a couple of months later I ordered a show from VUDU expecting it to use my code, instead it used my PayPal acct. I called VUDU, spoke to the rudest supervisor who basically called me a liar. Not only did she say that I never received a credit but also told me that I never ordered the movie from them. I will never again use VUDU & I will advise everyone against using them as well.

ORDERED MY ITEM ON AUGUST 6th. CALLED ABOUT 3wks TO REPORT MY ITEM HASN'T BEEN RECEIVED AND WAS ADVISED THAT THEY HAD DELIVERED MY ORDER TO MY OLD ADDRESS DESPITE THE FACT THAT I KNOW I'VE CHANGED. WELL I TALKED TO FED EX AND WAS PROMISED A REFUND... WAITED ANOTHER WK OR 2 AND STILL NOTHING. CALLED AMICLUBWEAR AND WAS ADVISED TO WAIT 4-5 MORE DAYS. WAITED A WK AND STILL NOTHING. CALLED AND WAS ON HOLD FOR OVER AN HR BEFORE I FINALLY CHOSE THE CALL BACK OPTION WITH A PROMISE TO BE CALLED BACK THAT SAME DAY... WAITED AND STILL NOTHING. SO TODAY I CALLED THEM BACK... AGAIN... WAITED ON HOLD FOR 30mins REP CAME ON THE PHONE IMMEDIATELY STATING THAT SHE COULDN'T HEAR ME AND DISCONNECTED THE CALL. PISSED I IMMEDIATELY CALLED BACK... WAITED ON HOLD FOR ABOUT 20mins BEFORE THEY DISCONNECTED MY CALL DUE TO "TECHNICAL DIFFICULTIES"... CALLED BACK... ON HOLD FOR ANOTHER 20-30mins & ONCE AGAIN I WAS TOLD THAT MY CALL WOULD BE DISCONNECTED DUE TO "TECHNICAL DIFFICULTIES"... BECAUSE I'M STILL WANTING MY MONEY BACK I ONCE AGAIN CALLED BACK! FINALLY I GOT A HUMAN AFTER ANOTHER 20-30min. HOLD. ADVISED HER OF MY ISSUE... WAS PUT ON A SILENT HOLD AS SHE REVIEWED MY ACCT AND AFTER ABOUT 6mins... CALL WAS ONCE AGAIN DISCONNECTED! SO I'M ONCE AGAIN ON HOLD... WAITING! I HAVE FULL 4 BARS SO I'M BEING HUNG UP ON, WORSE CUSTOMER SERVICE EVER, I WILL NEVER EVER RECOMMEND THIS SITE TO ANYONE! ORDER MY ITEM ON AUGUST 6th. CALLED ABOUT 3wks TO REPORT MY ITEM HASN'T BEEN RECEIVED AND WAS ADVISED THAT THEY HAD DELIVERED MY ORDER TO MY OLD ADDRESS DESPITE THE FACT THAT I KNOW I'VE CHANGED. WELL I TALKED TO FED EX AND WAS PROMISED A REFUND... WAITED ANOTHER WK OR 2 AND STILL NOTHING. CALLED AMICLUBWEAR AND WAS ADVISED TO WAIT 4-5 MORE DAYS. WAITED A WK AND STILL NOTHING. CALLED AND WAS ON HOLD FOR OVER AN HR BEFORE I FINALLY CHOSE THE CALL BACK OPTION WITH A PROMISE TO BE CALLED BACK THAT SAME DAY... WAITED AND STILL NOTHING. SO TODAY I CALLED THEM BACK... AGAIN... WAITED ON HOLD FOR 30mins REP CAME ON THE PHONE IMMEDIATELY STATING THAT SHE COULDN'T HEAR ME AND DISCONNECTED THE CALL. PISSED I IMMEDIATELY CALLED BACK... WAITED ON HOLD FOR ABOUT 20mins BEFORE THEY DISCONNECTED MY CALL DUE TO "TECHNICAL DIFFICULTIES"... CALLED BACK... ON HOLD FOR ANOTHER 20-30mins & ONCE AGAIN I WAS TOLD THAT MY CALL WOULD BE DISCONNECTED DUE TO "TECHNICAL DIFFICULTIES"... BECAUSE I'M STILL WANTING MY MONEY BACK I ONCE AGAIN CALLED BACK! FINALLY I GOT A HUMAN AFTER ANOTHER 20-30min. HOLD. ADVISED HER OF MY ISSUE... WAS PUT ON A SILENT HOLD AS SHE REVIEWED MY ACCT AND AFTER ABOUT 6mins... CALL WAS ONCE AGAIN DISCONNECTED! SO I'M ONCE AGAIN ON HOLD... WAITING! I HAVE FULL 4 BARS SO I'M BEING HUNG UP ON, WORSE CUSTOMER SERVICE EVER, I WILL NEVER EVER RECOMMEND THIS SITE TO ANYONE!

ORDERED AN ITEM FROM THEM, IT WAS SHIPPED TO THE WRONG ADDRESS AND THEY COULDN'T CARELESS... GOT A HOTEL RM FROM THEM, CALLED AND MADE SURE THAT IT WAS BOOKED & WAS ASSURED THAT IT WAS... ARRIVED AT THE HOTEL... 6hrs. AWAY FROM MY OWN HOME AND NO RESERVATIONS WAS EVER MADE. NOT TO MENTION THAT THEY TAKE MONTHS TO DELIVER YOUR PACKAGES...