Lee D.

I lost 6 Euros when getting a refund on my transaction.

Keep in mind 3 things:
1. Transaction reliability is completely up to sellers - the website staff cannot do a thing to enforce delivery of goods. They can only enforce a refund.
2. PAYPAL IS NOT AN OPTION for most of digital goods. The website claims to have paypal, but it is not available during checkout...
3. If your currency is not USD you WILL lose money when you get a refund.

The longer story:
I bought some digital goods worth 50$ and the seller did not respond. No problem, I can just get a refund, right? Sort of... partially...

There is no convenient way to pay for "free" - thats right, unless you use an e-wallet that you've never heard of, you have to pay for every transaction.

Now this is where absence of paypal comes in.
Paypal offers several handy options that prevent you from paying for nothing if you get a refund - If you get a refund money simply returns to paypal account.

With options Player Auction has, I paid 5% tax (to god knows who) for processing the payment, so 2.5$ just for sending money. Bank exchanged currency on way out so here's another payment and, if you're unlucky enough to need a refund, don't forget the backward currency exchange on refund.

Finally, time for a refund: On the way back of the 50.2 euros (52.5$) i payed I received around 44 euros back.

The website may be a legitimate business, but be ready to lose a % of your payment on refund.

As for their "live" support... I asked "How long does the order cancellation option remain after placing an order?" a fairly simple question if you know anything about this website, i thought. It took me about 5 minutes to get an operator to connect to live chat and another 3 minutes or so to get any kind of reply and about 8-10 more minutes to get an answer. (15-20 minutes in total)