Lee C.’s Reviews of HotelTravel.com & more

Lee's Profile

Review 1
First Reviews
0
Votes 6
Thank Yous 0
Fans 0
Profile Views

104

Contributor Level

Total Points

Hotels

“Charged higher amount without any consent!”

10/4/15

I made a booking this afternoon for a Sydney hotel at the rate offered on the website. Submitted my credit card details and agreed to the amount of $275.32.

Received an email saying my credit card couldn't be processed so I immediately went back on to change the credit card to get the booking at the same price. I submitted the exact same credit card details for the exact same amount of $275.32, received a new booking confirmation number.

Two hours later I receive an email saying the room is confirmed and the price is $324.78 NOT $275.32 that I had submitted a booking for.

Total fraud in my eyes as you simply can't increase the price without advice to the customer. Also interesting that I submitted the exact same credit card details and it worked... at a higher amount!

AVOID AT ALL COSTS! Tried to call and sort out, however mo supervisor, tech support or complaints area to speak with to resolve the fraud committed on their behalf!

Will never book through again and agree that Hotels Combined needs to be aware of this activity

Comments (0)
54.5K Views

Helpful (6)

Thank you

HotelTravelcom T. – HotelTravel.com Rep Over a year old

Dear Lee C,

We are sorry to hear of your disappointment while using our services.

In order for us to look into this matter for you and advise further, please email us at en@hoteltravel.com and provide us with your 7-digit Booking ID.

Many thanks & we look forward to hearing from you.

Kind regards,
The HotelTravel.com Team