I recently ordered two dresses from asos for my daughters communion they arrived didn't suit so I sent them back to the post office unfortunately I washed my clothes that night with my receipts from the post office in but did not think much of it as I sent other parcels back to river island and littlewoods the same time and recieved refunds a week later upon contacting asos to find out when I would be getting my refund the replied they hadn't received my items and basically im £90 down with emails saying nothing I can do about it unless I have the receipt joke of a company I will never shop with them again avoid if you don't want to waist your money