Thumbnail of user leanneb2

Leanne B.

Contributor Level

Total Points
88

1 Review by Leanne

  • HomeAway

11/28/15

The booking process was easy and went without a hitch. However, when it came to refunding my security deposit, it took 5 weeks and innumerable emails back and forth between me, Homeaway and the "owner/manager". The onsite manager was present when we left and there were no problems. I don't know if it was Homeaway's fault but they seemed ineffectual in resolving it. Their responses consisted of "we have contacted the owner and told him to refund the money". The owner insisted that he had approved the refund. Is there a systemic problem with Homeaway's process? If they hold all security deposits for over 5 weeks, that's a nice little interest earner for them!

Leanne Has Earned 8 Votes

Leanne B.'s review of HomeAway earned 8 Very Helpful votes

Leanne hasn’t received any thanks yous.

Leanne doesn’t have any fans yet.

Leanne isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user wendyl702
11/28/22

The place was very clean inside but had a odor smell which made us only spent one night instead...

Thumbnail of user deborahv848
9/22/22

Management was rude and deserted her position and left friends in charge. She made jokes about...