I booked for 2 apartments, es fumeral and can confite in ibiza, spain. I was charged this on my credit card:
7/26/2014 VS BM INMOBILIARIA EIVISSA ES $1,181.53
7/25/2014 VS BM INMOBILIARIA EIVISSA ES $556.36
7/25/2014 VS BM INMOBILIARIA EIVISSA ES $448.68
They're not supposed to charge customers until check in and i'm not sure why there are 3 charges like this. Anyway the 2 apartments were about that amount for the days i booked. Our flight was delayed, i notified booking.com and the landlords about the delay. Landlord said yeah yeah no problem lady we'll meet you there. And of course they weren't there. And sent some run around texts and emails saying they don't check in guests late etc, completely negating what they said on the phone.
Listings links below …
http://www.booking.com/hotel/es/es-fumeral.en-us.html?sid=e211cbbd*******eea48b0c2ec393bbc08;dcid=1;no_rooms=1;req_adults=2;req_children=0
http://www.booking.com/hotel/es/can-confite.en-us.html?sid=e211cbbd*******eea48b0c2ec393bbc08;dcid=1;origin=disamb;srhash=*******090;srpos=1
It's fraudulent pure and simple and i want the public to know. Thanks.
Hello,
I am sorry to hear of the trouble you had attempting to get checked in. I checked the hotels website and there is a 30% deposit required to book the apartments. If you require any further assistance, please post your booking number.
Regards, Andrea
Booking.com Customer Service Team