Leah M.

BTR has great prices on high-end products. However, the process takes an extraordinarily long time. I've waited months for items to get to me, and usually by then, I've forgotten about it. In their defense, the site clearly outlines their shipping policies and time frame. Although it is often frustrating to wait so long for an item, they disclose this ahead of time, so you know not to expect the item right away. My most negative experience was when I waited nearly two months for a pair of shoes, only to have the order canceled. I didn't receive any store credit, simply an email saying "sorry, we had to cancel this order". I understand the buying process of sites like this, but there must be a way to ensure a more consistent experience for the consumer. I still recommend this site, however be warned it may take a while to receive your items (unless they are a "quick-ship" deal, which I have found to be very prompt).

Ideeli offers excellent items at greatly discounted prices. I have always found my items to be as described on the website, and any problem I have with (typically a garment) is usually due to my personal preference, not with the item itself. I have returned one garment, and the process was very simple. A shipping label was provided, and all I had to do was drop it off. I recommend this site to anyone looking to get high-end products at a reasonable cost.