L B.

5 star experience. Reliable, professional. Trust Worthy, High quality items. Very impressed, will continue to do business on here. Thank you

Ordered my shoes on 11/28 & got them today 12/3. The shipping was quick despite the holiday season for all parcel deliveries. I got a confirmation that they had recieved my order but never got a tracking number. After all the bad reviews regarding Urbanog I got a little worried and called customer service. It did take them a while to answer. The girl on the other end was not rude but she did not sound like she liked her job. I did my best not to upset her and asked when I could expect delivery confirmation. She answered simply "tomorrow and if you don't, call us back". She failed to ask me my name or confirmation number. I personally work in retail and own a clothing business. I know sometimes things can get hectic... But there is no reason to treat customers that are keeping you in business rude or act like you don't want to help them. Sadly one of my shoes was damaged, not that bad though it was missing a spike and some of the leather was bent. They even looked like they had been worn before. Either way I am a DIY kinda gal and just happend to have a spike that resembled it. I got my glue gun out & stuck that sucker back on there. Oh yea. Forgot to mention this is the first & last time I will ever shop with them :)