I bought a twenty five dollar certificate for 10 dollars. The ten dollars was charged to my credit card but the certificate was not put into my account. I e-mailed their customer service three weeks ago and received an auto reply that it might take 3 days for them to respond. Since I did not get a response I send an e-mail once again to customer service and received the same auto reply. There is no phone number for this company to talk with a live person. I have used their certificates many times and am normally happy with the company until now. Maybe they are going out of business. Be ware.