I have made numerous purchases from ThredUP and every experience was a positive one. They always process my orders quickly and I have been very pleased with the clothing items I have received. I have bought mainly children's clothing for my grandkids and they have loved all their new items. I have had few problems from ThredUP, but the few times I have received the wrong item or an item with a flaw they have handled it in a timely manner and I am always satisfied with the outcome. I will continue to purchase from this website. One happy customer!