Fed U.

Update: I received a check for the rebate amount in the mail from
Lens.com fairly quickly after complaining in this reviews. I thank them
For ultimately making this right, but I am disappointed that it was an
Ordeal to get the rebate. I hope they improve their system and perhaps
In the future I would feel comfortable doing business with them again if
They straighten out their issues. I am bumping my review up to 3 stars
Since they did make it right.

============================

They are okay for the actual contact lens service. I
Received my order in about a week and it was correct. My problem is with
The dishonest practices of this company with respect to rebates. I
Decided to order from Lens.com specifically because, with the $80
Rebate, their price was slightly lower than other online contact lens
Merchants.

The terms of the rebate were that after your order
Was shipped (on or about 01/24/2019), you could fill out the rebate from
And mail it in and within 10 weeks, you would receive a gift card for
The promised rebate amount. I sent my rebate form within a week
After receiving the shipping number that was needed to complete the
Rebate form. I was then issued a tracking number and it was noted that
My rebate was received.

On or about 05/02/2019, after the 10
Weeks had passed, the status of the rebate had not changed and I
Contacted Lens.com by email to inquire about my rebate. I was advised by
Email customer service that they were having problems getting the
Refunds out and they asked me to provide a debit or credit card number
To issue a payment for the $80 and "Cancel the refund". At this point, I
Began to feel deceived and declined to give a credit or debit card
Number to Lens.com.

On or about 05/06/2019, I decided to contact
lens.com via live chat. I was informed that my refund was not "approved"
Until almost the end of March 2019 and so I would have to wait 10 weeks
From that date.

I strongly objected because the customer service person
Implied that the delay was my fault because they didn't receive the
Request in a timely manner. I explained that the rebate request
Was submitted no later than the first week in February and that the
Generous amount of processing time (10 weeks) was obviously part of
Whatever approval process that they were using. Certainly, the customer
Should not be made to suffer for an extra 8 week without their promised
Rebate because of a problem with Lens.com's processing.

The customer service person continued to push for me to call them and give
Them a credit card number even after I repeatedly declined. I am not
Sure they understood English or were just panicking. There is an obvious
Problem going on here.

As I was live chatting, I began to read the experience of other people on Trust Pilot with regards to Lens.com rebates. I informed the customer service that others complained that
Their rebate was not put on their credit card as promised. I told them I
Wanted a gift card or a check. The customer service rep told me they
Could issue a check but it would be 15 days for them to process it. I
Agreed to wait the 15 days, but told them that it has better be in the
Mail to me by 05/21/2019 or I would be filing a complaint for fraud with
The state attorney general as well as contacting the manufacturers that
They deal with to advise them that rebates from the manufacturer may be
Being pocketed by this company.

I am very unhappy that I had to chase this company down and fight with them to keep their promises. Horrible business practices. I will not be using them again.

Awful. Buyer protection is non-existent. Vendor sold me a poorly made faux fur coat with BALD spots!

Size was 3XL, but it was too small for someone that fits into a regular US size large! Width was over 5 INCHES smaller than what was stated in their own size chart.

Item was supposed to arrive in 12-20 days, but took 45. Too late for Christmas!

Also seller kept calling me "honey" and "dear" in their responses. Not sure if they don't understand that this is patronizing, but sure was unprofessional.

Ali-Express dispute process responded in a day and refused to allow a refund or a return. They did not look at the evidence I sent them. Two videos of the coat with measurements and screen shots of the vendor's incorrect size charts. Consumer fraud at its finest and just what you'd expect from the Chi-Coms. I filed a dispute with my credit card company and will be filing a complain with the state AG office.

TL; DR - Cheap Chinese crap is cheap Chinese crap. Not worth it. Unless you are buying something cheap and don't care if you lose your money, stay far far away! I will never order anything from there again. Their promise "buyer protection is fraud plain and simple.

It's like a nasty facebook group where all the people are local and know your name and address. The so-called" Review team" are just other neighbors because Nextdoor is too cheap to hire actual employees.

The local neighborhood "Review Team" are more like Nazis with a deep leftist bias. You will get banned for simply saying that the homeless number is growing and is creating a nuisance and have factual information removed that the "Review Team" doesn't want anyone to see.Yet "some" people are allowed to create posts with titles like "Where are all the non-white people?" and then proceed to complain about the area having too many white people. I mean wouldn't that be racist if the post was complaining about a race other than white?

You will also get all your posts flagged and removed to saying that it's gross for a member of the Review team to post a video with swarming cockroaches with NO explanation. (See screen shot. Note Deshane had a reply to the comment complaining about his video and suddenly all my posts were flagged and removed for the most BS reasons imaginable.

The crowning glory was having one of these people actually commit defamation and call me a "bigoted racist", swear using the F word, and then proceed to tell me to get off "her post" and go "p*ss up someone else's post". That post was reported, but never removed. In short Next door is just a viper's den of crazy people run by a leftist company in San Francisco that probably has links to communist China if I had to take a guess.

Estimates are high and the range is large. Its like if I asked how much a toaster should cost and someone said between $100 and $200 when you could get one at Walmart for $25. I saw the estimates and first thought was this site is sponsored by the car repair places that want to rip you off.