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Today I performed a search for a phone number and was charged 1.95, but never received the results from the search. When unable to log in to the site, I contacted customer service. The person I spoke with attempted to supply instructions to view my results. While I had been waiting to speak with him, I performed the same search on 411.com and got the number I needed for free (and with a lot less hassle). When I told him this and asked for a refund, he told me that was not possible. He then asked if I would like for him to perform a complimentary search and go over the results with me. I replied that what I wanted is to view what I paid for, so he again attempted to supply instructions to log in, but got frustrated with my insistence that he stay on the line with me until I was able to successfully log in and view the results I had paid for. Suddenly, he interrupted me to indicate that he had refunded my payment and closed my account. Again he tried to leave the phone call, but I requested a confirmation number and his name. He did provide a confirmation number for the refund and indicated that I will receive no further charges, but would only provide his first name. When I pressed for that information, he gave only an 'identifying employee number'. While I had been speaking with him, I was reading all of the bad reviews from individuals, indicating that their card was charged for a monthly membership after similarly paying for only one search result. To be certain that I wouldn't receive future charges to my card, I accepted his offer to connect me with a supervisor. After about 3 minutes on hold, he came back on the line saying he was about to connect me and then the call was disconnected. I never got to speak with a 'supervisor'. Warning to all: do NOT provide your payment information to this site. It's a ripoff and then you have the added worry that you may be charged for something in the future. I will check my credit card site daily until I see the charge has been refunded and will be vigilant about watching for future charges. What a total waste of time today!
Laurie S.'s review of Spokeo earned 24 Very Helpful votes
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Dear Laurie,
We’re so sorry to hear that you weren't able to find what you were looking for, and for your experience contacting Customer Care. Our site showed "We Found a Match" because several of the result fields were populated. However, we’re sorry to hear that our service was unable to meet your expectations and provide a full name. Our phone listings typically can provide more information. Spokeo does not originate or create data, so our data reflects that of the original sources. We want to make sure that you are helped fully with your account, and we would like to get your feedback regarding your call to address this further with you. Please contact our Customer Care team at CustomerCare@spokeo.com or by calling 1-888-906-0850 and explain your concerns. Thank you!
Sincerely,
Spokeo Customer Care