I have been trying for 7 MONTHS to get Grout Magic to come repair a grout cleaning job they did in my home. ( I've been told the repair would take about 20 minutes.) I can not get then to return my phone calls, texts, or emails. They guarantee their work. Yeah right, guarantee to frustrate the homeowner is all. Would not use them again! (This review is not about Thumbtack, I hope to use Thumbtack to assist in reviewing this company)
We’re so sorry that this has happened, Laurie. This is not something that we ever want our customers to go through. We have a great Marketplace Integrity team who would love the chance to talk to you and go over these concerns further. Please give us a call at (800) 343-1710 at your earliest convenience.
We look forward to speaking with you!