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I have tried to cancel the service with Adoreme three times and every time I am unable to do so. The second time I tried to cancel the service they mentioned I will have to use my credit, order a product and in the meantime they will freeze my payments so I will not be charged for 3 months. I ordered my last product, waited until it was shipped and called a third time to cancel my service. Little did I know I was unable to cancel within the 3 months my payments were on hold... so now I am back to square one - not being able to cancel. It is the typical hook line and sinker of having the consumer conveniently forget about the service and continue to be charged. Going through this frustrating cycle once again.
I would highly recommend to make the cancellation process easier for the consumer - having an online cancellation option in addition to just calling in and being on hold for 20 plus minutes. Calling to TRY to cancel and not being able to is beyond frustrating and terrible business practices.
Tip for consumers:
If you want to cancel, make sure you do not freeze your payments, because you won't be able to cancel within those 3 months. They make it seem they are doing you a favor, but it is only a disservice.
Laurie H.'s review of Adore Me earned 4 Very Helpful votes
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Hello Laurie,
Thank you for your review.
We are sorry to hear you had an unpleasant experience. It is certainly not our intention to frustrate shoppers.
Please note that members on Payment Vacation enjoy all the benefits, obligation-free, and will receive an email notification towards the end of the vacation indicating their Payment Vacation is ending.
That being said, we apologize for any inconvenience we may have caused you. Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com