Laurie A.

They advertise answers in an average of 8 minutes. I got no answer in over 6 hours, just $20 taken from my bank account. DO NOT USE.

Ordered flowers for friend's birthday with same day delivery this morning. Order was confirmed. Got message in voicemail late in the day to call back, with no explanation why I was to call back. Number left by representative was a fax number. I found actual number off the site, called, and a recording said the call wait time on hold was 15-20 minutes. Waited 16 minutes to be told my order couldn't be delivered today, and would go out tomorrow. I said no, it was for a birthday TODAY, I wanted to cancel. It took another 10 minutes on hold for order to be canceled with no apology, no coupon for incentive to try again. It was too late in the day to get another florist to deliver birthday flowers in Brooklyn. I WILL NEVER TRY FTD AGAIN.