Lauren Z.

For anyone considering signing up on JustFab... DON'T!

Once you become entangled with them, it is pretty much impossible to disentangle yourself.

After ordering from JustFab, and realizing that they don't carry the size I need, I called in to cancel my membership (at that time, they didn't have an online cancel option). Customer service was very difficult, wouldn't turn me over to a supervisor when requested over and over, and did everything they could to keep me from canceling. I understand and appreciate good sales people, but this was RIDICULOUSLY over the top. The conversation, which should have taken less than 5 minutes, lasted almost half an hour. I had to literally yell at the representative (I've never ever yelled at a customer slice representative before), after asking repeatedly for a supervisor with no success, to get my membership canceled.

Now, I have been trying for months to turn the emails off. I get emails almost daily from JustFab. I have signed into my account and turned off the emails over and over. I have called customer service and followed their instructions several times. I have called customer service and had them turn it off for me several times. I have chatted online with JustFab and followed their instructions and/or had them turn it off for me several times. I have emailed JustFab.

And I am still receiving emails.

Their boots may be cheap, but honestly, the hours and hours I have spent dealing with them have made up ten times over for any money I might possibly be saving on their boots.

Do yourself a favor. Save both time and your sanity. Do NOT sign up for JustFab.