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I wish I had looked up reviews for this website before I placed my order on September 25th... I sent them a message on Oct. 8th asking why my order hadn't even been shipped yet and got a vague reply that it would ship soon. Today, two days later, I sent a message saying I wanted to cancel since I STILL hadn't received my tracking number and the order still said it was processing (still does). I even filed a dispute that somehow hasn't registered on the website, even though I can't write another one (surprise surprise). And later today I got a message saying my order passed the quality inspection and would be shipped shortly. I messaged them back less than 15 minutes after reading this saying I still wanted to cancel my order and get a refund and again, surprise surprise! They haven't messaged my back. ALL I WANT IS MY MONEY BACK!
Tip for consumers:
Stay away!!!!!! Awful customer service. Save yourself the trouble of dealing with this POS company that is more than happy to steal your money and not do anything that they promise.
Lauren W.'s review of TBdress earned 4 Very Helpful votes
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Empty.
If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear customer,
This is tbdress service on sitejabber, I'm so sorry for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress.com, which has been doing online business for years, without scam, spam. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service