Ordered for 300 usd with expedited shipping, they took 2 weeks to process the order, then the item failled to clear the custom (probably because they've delared a low price to avoid me tax), Once the item get back to them it was a not possible to get a refund after nearly one week, they don't answer to emails in reasonable time and the chat operators (if available) always lie and find excuses. I've filled a Paypal dipute but they did not answer after 3 days, then I've filed a claim and guess what still no answer after 7 days, they asked me to cancel the disput then they will resend the product, be carefull, never do this, you will lose a way to get your money back. I am considering to file a chargeback with my credit card company, it's the only way to punish them as the will have to pay 100 usd chargeback fee to visa and 20 usd to paypal.
Dear Laurent G,
We are so sorry for all the inconvenience caused.
The shipping address of your paypal account is Switzerland and the shipping address of order 4780875 is Thailand. Buyer protection, we had to cancel the order and? 11,894.22 for orders 4780875 and 4780876, the transaction number is 94C48846C6411152F.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Katherine