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lauren s.

Contributor Level

Total Points
106

1 Review by lauren

  • Lulus

1/22/16

I always check the reviews before ordering online & sometimes, it looks like most companies fake their own reviews. Well, I'm just an every day girl from Virginia Beach- & honestly, this is a great company. I ordered an ivory body con dress with a plunging neck line. After I ordered my dress, it only took a week for the dress to get here. The dress was a beautiful, comfortable & heavy fabric, perfect for the fact that its white & winter. It didn't fit me the way I would have liked it too (I'm 5'3", it would have been better for someone a little taller) but overall, it was still a beautiful dress. I sent it back the same day. The return label that you print off is free as well as the whole shipping process. The return instructions are very clear.
It has been a week & once again I used the chat feature to check on my return. With very friendly & quick service, I was able to find the status of my return & they said they are processing my refund. It has only been 5 days & I should have my full amount back within the next two.

So to boil it down
-although the dress didn't work for me, the dress was beautiful and made out of quality material.
-the customer service is excellent
-this is a site that I would recommend.

Service
Value
Shipping
Returns
Quality

lauren Has Earned 26 Votes

Lauren S.'s review of Lulus earned 26 Very Helpful votes

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