Lauren s.

I've attached an email correspondence below with how they would like to handle a dress I received that's damaged. My problem is I received this dress in the mail with a clear black stain on the back. I sent a nice email asking them to overnight me a new dress and of course if send the damaged one back. The response I received, was not customer service. They told me to ship the dress back by going to a UPS store and purchase another one online. The problem is, I've already purchased the dress I wanted and you sent me something damaged. Your asking me to drive out of my way to ship the dress back and not offering any convenience for me, the customer. It's my first time ordering from this website and with this lack of customer service it will be hard to do so again.

MAY 02,2015 | 08:56PM EDT
Hello Lauren,

Thank you for contacting Nasty Gal regarding your order #*******.

We truly apologize that an item you received in your order was less than perfect.
I am happy to issue you a UPS prepaid return label to return the Aphrodite Crepe Maxi Dress.
This will be electronically sent by UPS to your email address *******@gmail.com.
Simply, print the return label and tape it to the top of your box containing the defective item.
Please fill out the bottom half of the return form attached to this email and specify that you received a DEFECTIVE ITEM.
You can then take the package to your local UPS location. They will take it from there.

Once we receive and process your return, you will receive an email confirmation.
At that time, you will be issued a refund back to your original form of payment.
Additionally, your original shipping fee of $5.00 has now been refunded.
Please note: All refund transactions may take up to five business days to post to your account
(depending on your financial institution).

If possible, could you please provide us with a picture of the defective item so that we can submit this information to our quality assurance department?
We would like to perform a quality check on the remaining inventory to ensure that no other defective items are purchased.
The picture can be submitted to *******@shopnastygal.com. Please include your order number in the subject line of your email.

Unfortunately, we are not able to replace the item, you will have to reorder the dress. We do not offer overnight shipping for Saturday deliveries. I am really sorry!

I certainly understand how frustrating this is, and we truly apologize!
Please let us know if you have any further questions regarding this matter, or if I can help you with anything else.

Thank you for being a part of Nasty Gal!
Have a great day~

Chantale G.

Nasty Gal is Hiring

Laurenashleystewart
MAY 01,2015 | 07:58PM EDT
Original message

Sent from my iPhone

Begin forwarded message:

> From: *******@gmail.com
> Date: May 1,2015 at 7:52:06 PM EDT
> To: Nasty Gal <*******@e-nastygal.com>
> Subject: Order ******* damaged
>
> Good evening,
>
> I just received the dress I ordered and it has something black on the back. Can you overnight me another one? I'm going out of town and was planning this as a big outfit. Pictures below.
>
> Thanks,
>
> Lauren
>
>
>
>
>
>
>
> Sent from my iPhone

For your reference this is Case #: *******
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