Lauren S.

CUSTOMER SERVICE IS HORRIBLE. HORRIBLE. HORRIBLE. PURCHASED 3 VOUCHERS FOR HOT AIR BALLOON. VENDOR CANCELLED RIDE I SCHEDULED TWICE. ONCE WAS THE MORNING OF AFTER WE'D ALREADY LEFT FOR THE RIDE. I ASKED FOR REFUND. ONLY GET A CREDIT. BUT HERE'S THE CATCH: TRAVELZOON ONLY PERMITS THE TOTAL AMOUNT OF CREDIT TO BE USED. I. E. YOU CANNOT USE A PORTION OF THE CREDIT TO PURCHASE AN ITEM OF LESSER AMOUNT, AND HAVE A BALANCE FOR ANOTHER PURCHASE. NO OTHER BUSINESS I'VE EVER ENCOUNTERED HAS THIS ODIOUS POLICY. IT'LL BE YEARS BEFORE I FIND THREE ITEMS COSTING $90 THAT I WISH TO PURCHASE TO USE THE CREDITS.