Lauren M.

Extremely disappointed with my most recent Zazzle order. Ordered two framed posters on 12/12/14 - they arrived on 12/19 rolled up in a tube, not framed as I had ordered. Spoke with a very nice customer service representative named Kathy who ordered an entire replacement. The replacement order arrived on 12/24 and although they were framed this time, one of the prints the glass was broken during shipment. I was surprised to see that no bubble wrap was used, just the frame in a box wrapped in a piece of plastic so no surprise that it was broken. After a couple email attempts to *******@zazzle.com with no response I finally called to discover that they were closed over Christmas break. I found another way to create a Case # on the website and described the broken glass with an attached picture. I finally received an email indicating that a package had been queued for shipment. Yesterday, (1/5/15) I received my 2nd replacement order and it is another rolled up poster, NOT framed as I had originally ordered back on 12/12/14. I now have 3 posters, none of which are usable unless I go pay for them to be framed by someone else. I called today to get a refund - I'm tired of waiting for what I originally ordered and having to make phone calls to try and get it right. Very disappointing as I was really looking forward to hanging this print in my new remodeled bathroom. Also disappointing as all of my previous orders with Zazzle have been very good experiences which is why I gave 2 stars. Not sure why they could not get this one right.