Lauren L.

I ordered two photos from Smugmug.com for a gift. The website said I could receive them in two business days for an extra $10.99 for "2 Day UPS Air", so I paid the extra to get it in time for our Christmas get together. The gift was for my mother, and it was a picture of her great grandbaby. When it didn't arrive as promised, I tracked the package on the Fedex website, which stated the package would arrive two days late. The Fed Ex rep said it would have come sooner if the shipper had checked the box for Saturday shipping (Apparently Smug Mug can choose a different shipper than what you ordered and paid for). Since my mother did not receive her Christmas gift as a result, I requested a refund fromSmugmug for the $10.99 2 day "expedited" shipping. The Smugmug representatives are aptly named, as they smugly told me I didnt pay enough attention to the fine print (untrue), and didnt even deign to offer an apology for the "misunderstanding". Needless to say, I will not be using their services again, nor will I recommend them to anyone. Very appalling customer service and disreputable company!