1st and last time ordering from here. Review should be a negative number. I should have read the reviews before ordering. I placed an order about a week ago and paid for the faster shipping. Got emails saying thank you for my order and payment successful. A couple days later i get an email saying my order is pending and that they didnt get my payment information. Red flags went up, i checked my credit card and they had already charged it! How can they do that without my information! Odd! There is no number to speak with someone on the phone so I have been emailing someone who answers every 6 hours. Its absolutely ridiculous! I called my credit card because I am clearly not getting this merchandise that I have already paid for.
Dear Lauren,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have received your payment for the order and we apologize for refering to another order number.
We need time for package the item and we had preparing shipping for you, but the order has been cancelled as you requested.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service