Yelp is a dumping ground for customers who want to complain. We bend over backwards for our customers - but, if you were to look on Yelp - you would never know. How do we get our Business OFF of Yelp! We know of other businesses that felt the same and they spent lots of time - finding friends/relatives etc. who would go on and write good reviews, just to make their bad reviews disappear. We also sell on Ebay and have a 100% rating.