Lauren B.’s Reviews of Sammy Dress & more

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105

Sammy Dress

Prom Dresses

“Good products horrible company”

8/7/15

Why is it that if a customer provides photos of their cards, a screen shot of their paypal proving their account is linked, you still refuse to send out their order? You had already received payment and then 8 business days (5 days longer than the processing should have taken on the items, as per information on the site), you requested this information. I provided you said not suffficient and then CLOSED the customer service chat.
I reviewed and placed this concern on your site, only to see it is not showing. What an interesting way to do reviews, simply delete the ones you don't like. Keep a few tame ones etc but others making concern of the way the company does business, remove those ones.
Overall, they have good products, the customer service is CRAP. Do business ANYwhere else.

Tip for consumers:
"Add tip for others who might use this site"- My tip is DO NOT use this site.

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Thank you

sammydress h. – Sammy Dress Rep Over a year old

Dear Lauren B.

Thank you, we always welcome feedback from our valued customers.

We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.

We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/