Laurel S.

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Sammy Dress

Prom Dresses

“Totally Bad Experience”

7/18/15

My order was duplicated so paid twice and have spent two months trying to get a refund. It cost $25 to post back at my expense which they do not reimburse me for. Items were totally different to photos, about 3 sizes too small and very cheap quality. I would not do business with sammydress ever again.

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sammydress h. – Sammy Dress Rep Over a year old

Dear Laurel S.

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

We regret any inconvenience or frustration that your experience has caused you.

We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/