Laura T.

I purchased for the first time about a month ago. I was very excited about this site because of the brands and the prices and the wear. When I got them in the mail, they looked great and new like it stated online. I even shared the site several times, because i thought the site was awesome! Now, the second time I purchased. I clicked the link on my email from work because it stated free shipping. I started shopping. I had several things in my cart. When I go to check out, I noticed that my address in the billing info was not there, so I click that part and add my info. I then notice that the promotion code was not the same, but I could not figure out how to change it, so I left it what is was. I was scared to actually leave the site and re-login because I did not want to lose my cart. I really wanted the jean jacket and it was a great deal. When I check out, I get notice stating, I have 2 accounts! Um, no! Then I get an email, and I respond to the email explaining what happened. Then very next day, I get another email stating I cannot have 2 accounts and that they cancelled my order and will be refunding me. What! I do not have 2 accounts, so I emailed them again. It just pisses me off that I feel as if no one read my statement explaining how I feel they may have misunderstood this whole thing. Ok, so, that was on a Monday that I got told I would be refunded. Guess what, Friday 6/14, still no refund. I called thredup and still no call returned. They have terrible customer service in my opinion. Someone should have read my email stating what happened, then they could have fixed it simply by merging my actual account and the one I just typed my info in. When I clicked the link from the email, it should have directed me to sign in, NOT be something totally different. Anytime I click a link from an email, I never have issues when I order. It was a simple mistake. I want to so bad buy things, but I am so skeptical if I will be told the same thing and not get refunded like this time. They owe me $22. They better fix it now or I will contact PayPal and the BBB.