Laura S.

I ordered my glasses from one of the NYC stores and I received them within 2 weeks, as promised. They had a terrific, fashionable selection of frames and I'm very impressed with the quality of the frames. However, this is my first pair of progressive lens and I'm not enjoying wearing them; I've been told by lots of people who have them that they take getting used to. So I called Warby customer service and said I wasn't sure if I just needed to give them more time or if there was something wrong with the lenses. I was connected to an incredibly nice, knowledgeable, and concerned optician who, over the phone, "tested" them on me (cover 1 eye, look this way, look that way, etc). She said that perhaps the reading prescription wasn't put it the correct place for my face and offered to remake them and send me a new pair. When I get them, I can hold on to BOTH pairs for 30 days and decide which ones are better for me. Then I can send back the pair I decide not to keep, postage paid by Warby! I'm so impressed! With most of their business being mail order, customer service is key and they really live up to it!