Laura R.

Hi Laura,

I'm sorry to hear you had any trouble getting the information you needed. If you felt you didn't get the service you deserved, please contact us at support@beenverified.com or at 888-579-5910 so we can locate your account and make sure you're cancelled.

It would also be helpful to review the specific reports you ran, where you did not find the criminal results you were expecting. Do you happen to know what states and/or counties the records are filed with, and roughly the year the cases are from? I'm more than happy to look into this with our data team.

The Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agencies. Positive or false matches in criminal searches may not provide confirmation of an individual's criminal background. You must use EXTREME CAUTION when analyzing the results of a criminal background search for any purpose.

While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts. There are some counties that make more criminal data digitally available to us than others, and there are still some counties that do not yet make their criminal data digitally available to us. You can click the View Coverage area button from the criminal page, to view our sources for each state.

Please also know that we are constantly working to expand and improve our database, to provide you with the most current, accurate information we can.

If you have any additional questions, please feel free to contact us.

Kind regards,
Carla
BeenVerified Customer Care
1-888-579-5910
support@BeenVerified.com