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Laura R.

Contributor Level

Total Points
80

1 Review by Laura

  • NoMoreRack

1/23/14

Worst online shopping experience ever. I ordered a pink tablet with keyboard case & pen. I received a white tablet, black case, and pink pen. Ok fine, mistakes happen. A good company will fix THEIR mistakes with little to no effort and irritation to their customer. So not only am I supposed to wait another 2-3 weeks while I ship my tablet back to them and they wait until they receive it before they even begin to process the correct order. I am also expected to PAY FOR MY OWN RETURN SHIPPING for something that THEY screwed up on! When I send the receipt for cost of shipping (the slowest way possible is all I am allowed to do.) they will reimburse me with a STORE CREDIT! So I actually end up losing money on this deal. Like I ever want to shop with them again?! NOMORERACK - would you like to do what you are supposed to do to correct YOUR MISTAKE? Apologize then tell me that you will get the correct order in the mail asap and pay extra if you have to to get it here in a timely fashion. Then you print a label for return postage for the incorrect order you sent me and send that to me. Then I will return said incorrect product at NO COST TO MYSELF!

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