Laura L.’s Reviews of DressLily & more

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11/23/15

While I realize this is a cheap company offering cheap items at cheap prices, I d expect them to ship the items that I order. They say an item may take 45 days to reach me. I received half of my order. They refuse to give proper tracking for the other item. They gave a tracking # that never was shipped. They then told me after I contacted them 5 times, that the item is not available, and was never shipped, BUT they will not refund me half of the shipping fee along with the amount of the item that never shipped.
Paypal will not refund me either because according to DressLily the package arrived because they are sneaky and only assign one order number even though it was supposed to ship in two packages.
Do not waste your time or money.

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CustomerService R. – DressLily Rep Over a year old

Dear laura,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Thank you for your time again.
Best Regards
Dresslily Customer Service