Laura J.

I have never been so impressed with a company before in my life. When I first heard that you could get glasses here for 95$, I thought "what is the catch". Usually, glasses companies will hook you with the promise of cheap frames but then you get charged a lot more for the lenses and everything. NOPE, not here! It truly is 95$ for the frames and lenses. I ordered an at home try on of 5 frames. They email you when it is time to send them back. The box comes with a pre paid shipping label so everything is idiot proof. Which clearly I need because I accidentally ordered the wrong classes from the box. I was not paying attention and picked a frame that I was not fond of. At a normal place it would have been "too bad" we already made the lenses and everything. But at warby parker, they sent me the nicest email saying they would re-ship me my 5 pairs of at home try ons and once I figured out the real pair that I wanted, they would do an even exchange. Better yet, they let me keep the frames that were already made for me until my new frames arrived so that I wasnt walking into walls in the interim. Honestly, the best customer service I have ever dealt with in my life. I am SOOO impressed with this company and every other company out there should take notes.