Laura J.

I bought a framed map kit. The product information showed a large map with a sophisticated thick, white border and a dark wood frame.

I got two sticks, 8 thumb tacks, a piece of twine (which was actually part of the packaging-- glad I didn't cut it!), and a nearly borderless map that was scarcely larger than a placemat.

While the description did state that I would have to assemble the frame, it did not state that the thumb tacks WERE the frame, or that I would have to stain it, myself, to look like the advertised item.

In their customer service reply, they disregard that it has neither the border nor the dimensions of the product description, stating that lighting in the photo is the issue. Light doesn't shrink paper by over 3 inches. The thumb tacks were presumably for marking the places you have been (The purpose of the kit), according to the description.

I was offered store credit, AFTER I paid to return the item. So, I paid to ship the item (painfully slow--over 4 weeks after I was charged), would have paid to ship it back, then paid to ship a replacement item when I used the store credit. In other words, it cost about the same as simply keeping the thing.

Long story short, they truly are a no-returns site-- even if they falsely advertised the item.