Long delay to honor best price guarantee. 2 of the times I have used this site to book a room, the hotels booked, used this site to circumvent the policies of their chain.
I am sorry to hear that it took so long to investigate your Best Price Guarantee claim. If your claim has not been resolved please provide me your booking confirmation number so I can assist you with the claim.
Hello Laura,
I am sorry to hear that it took so long to investigate your Best Price Guarantee claim. If your claim has not been resolved please provide me your booking confirmation number so I can assist you with the claim.
Regards, Brian
Booking.com Customer Service Team