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On the 3rd of September I ordered two dresses! I am still yet to receive these dresses which I really looked forward to wearing to a special event that I had a week ago! The money was taken out of my account very quickly.
Last week a sent in a trouble ticket on the Rose Gal site and it said to allow for 24 hours for a response and I'm still waiting.
I am extremely disappointed in this site and will never order from it again! I enjoy online shopping and any other site I have ever ordered from has never been this untrustworthy. I will most definitely stick to the sites I know from now on!
I would really like to hear back from them as I still want my DRESSES or ALL MY MONEY BACK!
Laura hasn’t received any thanks yous.
Laura doesn’t have any fans yet.
Laura isn’t following anybody yet.
Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Laura,
First, I want to offer my sincerest apologies to you for the issue.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and offer a compensation, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service