laura a.

Do NOT, I repeat, do NOT order a DRESS (other things I got were very nice though) from this company. Made the mistake of ordering a custom made wedding dress. Went to a PROFESSIONAL tailor for my measurements as well. Got the dress and it is AWFUL! Ordered "champagne", got brown (not a big deal could live w/it though). They completely screwed up sewing it. It "fit" but, i can't wear it because of how it was sewn. When I put it on, it was uneven EVERYWHERE! It does not fall correctly, it is higher on the right side than the left, the lining makes it rise too high in the front, the "train" was sewn up which screwed up the back, etc. They didn't even include the "loops" for me to button the dress up! Also, even though I can easily do this, they didn't even "finish' it correctly (ie: clip hanging threads, trim up the lace, etc). Of course you can't "talk" to them so, I emailed them my complaints, sent them 48, yes 48, pictures of the errors and this is their response to me:
" Dear Customer,
Since we are custom made, there will exist the a little deviation, and that is unavoidable.
All the dresses on our website are not ready in stock and made in batches, it is normal that they are not 100% same with the pictures. There is also some difference between the fabrics in the pictures and the fabrics from our suppliers. Light effect and computer screen display enlarge the difference too.

As we are customer-made, all the dress is made according your requirement, Actually, the dress can not be second sold if return.
Jugding from your pic, there is not big problem of the dress. The embroidery arround the dress is by handmade and in high quality, if the dress size fit you well, it is perfect.

Best Regards
Esther Lin
Dressale Group"

Now, it looks like I am out all the $$ and they are going to do nothing