I currently have my third Hoveround. Two bought by insurance and one that I bought. (I am responsible for maintenance on that one.) On the first one service was great! The next one was a different story. The Service Reps. (not the technicians) are rude and condescending. They act as though "it's us against them", like you are trying to beat them out of something.
For example: After eight years of depending on a power chair, I am familiar with symptoms of weak batteries; short life and long recharge times. For one thing the newer batteries are inferior and therefore the cheapest they can provide. If I get stranded by failed batteries I have to call for assistance. The Tech practically accused me of working the system.
Judging by the charges that I see on my Medicare and BC&BS statements, they are the ones working the system. But they can blame it all on Medicare...