Larry S.

Very disappointed long term customer that has been doing bookings for air fare and hotels since you started. Used the mobile site to book a room by my location sitting at the front door of the hotel I wanted to stay at and it ended up booking me a room across town at Holiday Inn that I did not want to stay at. Called customer service and was told I should have payed more close attention to the booking I was stuck so ended up paying 70.00 for a room I didn't need. You have lost a once very loyal customer over 70.00. Look close at the room you are booking before you purchase you could be wasting your money on a room like I did. The main and only reason I was getting a room in the first place was so my daughter could swim in a indoor pool on a rainy cold day. Frome now on I will recommend another site not affiliated with Priceline.com. I will be posting this in as many places I possibly can on social media and review sites. All of my gulf Coast tourist will now definitely be steered in the direction of orbits or something else. Stay away from bookings.com as well as kayak.com it is all the same priceline owned company. Thank you one very disappointed customer with a drive to make sure none of my visiting customers will make the same mistake I did.